The second-hand marketplace Shoppers Express Displeasure Over Size Changes
Members of the platform have expressed outrage following a change that caused listings displaying inaccurate size information.
The second-hand shopping app has revised its size classifications for women's and children's garments failing to inform all users about the change.
Digital Channels Response
Countless users and merchants are posting online claiming that product pages now present a modified sizing category versus the original listing because of the remapping.
Vinted explained the new system was more in line with similar services.
They have suggested members to check their listings and update the measurements by hand when needed, which has left users frustrated.
Sizing System Changes
Earlier, the sizes had both a single numeric size and a letter, like S/8 or M/10.
The new system has a letter with a size spectrum for example S/UK 8-10.
For certain items, the size labels have been reassigned - such as a large size used to be a 12 but currently displays as UK 16-18.
Shopper Accounts
Frankie Bridger, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Stephanie Gallen, based in Glasgow, said garments she listed on Vinted with size 14 labels were appearing on the platform as size 20–22.
"Should someone sized 20-22 purchase these they're going to be very disappointed," she explained.
Required Changes
Charlotte Lunn, based in Derby, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".
"This situation is especially annoying, because of my ongoing medical condition and selling on Vinted has been paramount for me since losing part of my income," she explained.
Service Background
The platform boasts over 100 million shoppers, comprising 18 million UK members.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This is not the initial instance when a surprising modification to the app has proved unpopular: last year, Vinted reversed a change to its shipping options following member complaints.
